Ask questions & raise concerns
Speak up and ask for help
At AppFolio, we are committed to fostering an inclusive culture, where open and honest communications are the standard. We are counting on you to come forward when you believe violations of this Code, our policies or the law may have occurred.
As part of our open-door culture, we encourage you to discuss concerns with your manager, Human Resources Business Partner and/or the Compliance & Ethics team first whenever possible. If you are not comfortable speaking to your manager, you are encouraged to submit a report via our anonymous Helpline. For all suspected Information Security Policy violations, please contact the Information Security Team.
The Helpline is mobile-friendly and available 24 hours a day, 7 days a week, if you wish to make a confidential report, or ask questions regarding compliance, ethics and/or company policies.
The Helpline is accessible via:
3. Text Message:
All reports made to any of the above channels will be taken seriously and handled promptly. If a report must be investigated, the following course of action will be taken:
- The Compliance & Ethics Team will determine the appropriate team to undertake the investigation.
- The reporting party will be contacted for additional information. If an anonymous report is submitted to the Helpline, the reporting party will be contacted via our secure platform and will have the option to maintain anonymity.
- The assigned investigator will interview teammates (if known) and named parties, and review relevant documentation.
- Upon conclusion of the investigation, the investigating team will provide the investigation outcome and implement remediation issues, if applicable. If known, the reporting party will be contacted regarding the investigation outcome.